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FAQs

Need some help? You have all the answers to the common problems on this page

Set-up

Setting up Elara. Connect your Elara app to Apple Health

Tracking your period

Using Clue? Ensure your menstrual data can be read by Elara
Using Flo? Ensure your menstrual data can be read by Elara
Are you not using an app yet? You can track your period with Apple Health instead

Meditating

Using Calm to meditate? Ensure your mindfulness data can be read by Elara
Using Headspace to meditate? Ensure your mindfulness data can be read by Elara

Exercising

Using Peloton to exercise? Ensure your activity data can be read by Elara
Using Strava to exercise? Ensure your activity data can be read by Elara
I wear an Apple Watch. It couldn’t be easier!

I want to leave Elara

Our promise to you is that you are in control of all of your data and we will never give it to any 3rd party. You can read more about this in our privacy policy. If for any reason you want us to delete all of your data and delete your account, follow this article.

Deleting Your Data

We care about your privacy and you will always have full control of your data. You can delete all of your data by simply going to Settings -> My Data -> “Log out and delete my data”, as shown in the video below:

Exercise: Using Apple Watch to save workout sessions

Step 1 Click on the crown on the side of the watch Step 2 Choose the workout app from the app screen Step 3 Select the type of workout you are about to begin. Apple Watch will track your vitals and save the session on the Health app Now, every

Workouts: Setting up Strava to save workout sessions

Step 1 On the Bottom Right corner click on Profile Step 2 On the top right corner click on the gear icon Step 3 From the list, choose Applications, Services and Devices Step 4 From the list, tap on Health Step 5 Click again on Health Step 6 At the

Workouts: Setting up Peloton to save workout sessions

Step 1 On the Bottom Right corner click on More Step 2 Click on the Health App option in the list Step 3 Click on the Connect to Health app button

Meditation: Setting up Headspace to save meditation sessions

Step 1 On the Top Left corner click on your Profile Step 2 On the Top Left corner of your Profile screen, click on the Settings (Gear icon) Step 3 Scroll down to Apple Health in the settings list Step 4 Click on the toggle on the right, to enable

Meditation: Setting up Calm to save meditation sessions

First, open Calm on your phone. 1. Click on “More” in the bottom navigator bar 2. Click on the “Settings” (or Gear icon) in the top left 3. Click on the toggle on the right, next to “Apple Health” Now, every time you meditate, Calm will save the mindfulness minutes

Menstrual Data: Setting up your Period Tracking app to save your period

Instructions might change slightly depending on what period tracking app you are using. However you’ll normally be able to check or enable connection with Apple Health by: 1. Tapping on your Profile icon 2. Select Settings 3. Finding your Apple Health App connection Using Flo? Follow this easy guide

Flo: Setting up your app to save your period

Instructions might change slightly depending on what period tracking app you are using. However you’ll normally be able to check or enable connection with Apple Health by: 1. Tapping on your Profile icon 2. Select Settings 3. Finding your Apple Health App connection Connecting your Clue Period Tracking App

Clue: Setting up your Period Tracking app to save your period

Instructions might change slightly depending on what period tracking app you are using. However you’ll normally be able to check or enable connection with Apple Health by: 1. Tapping on your Profile icon 2. Select Settings 3. Finding your Apple Health App connection Connecting your Clue Period Tracking App

Setting up Elara

If Elara is having problems reading your health data, open “Health” on your phone and ensure that you have given elara permission to access your health data. Note – your data is private and not shared with anyone. Check your sharing permissions on Apple Health Step 1 On the Top Right